Additional information
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For parents with English as an additional language we can usually arrange for
an interpreter to be present when meeting with you.
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EPs are trained to be aware of issues relating to race, culture, language and
gender.
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At meetings with parents, EPs will wear name badges which clearly identifies
them as members of CEA@Islington.
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We will try to use language that is easy to read and understand and where
complex or technical words and terms are used they will be explained.
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Where appropriate we liaise with other professionals within Education, the
Health Service and Social Services.
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EPs respect the need for confidentiality. They will only pass on information
where permission has been given, except in exceptional circumstances where
there are serious child safety issues.
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We sometimes need to employ temporary staff to undertake work with you. Where
this happens feedback is provided to the school EP to ensure consistency.
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Feedback for improvement of our service is always welcome and can be made in
writing or via telephone.
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We provide a copy of our complaints leaflet to anyone that wishes to complain
or comment about a service.
If you would like a copy of our full service standards, please
contact us.